You probably have a basic idea of what a quality management system is by now, and you might even be looking for a reliable quality management consultant. But you might still be wondering what all it entails when put into practice, and whether or not it will influence your business.
Here is a look at what some of your quality management processes might look like in practice:
A ‘quality event’
What is sometimes referred to as a ‘quality event’ is themoment when a complaint is received, deviations in the production process occurs, or when quality management consultants find an issue during an audit. Any of these events indicate that there is a problem that can/does affect your quality output, and this needs to be addressed.
Assessment and containment
Once the problem is identified, it will usually need to be reviewed or contained. In the case of a product fault or complaints against a certain individual or department, the problem can be contained. By isolating the cause of the problem, this one aspect can be rectified and long-term preventative measures can be put in place without overly disrupting business.
If the exact problem is not immediately clear or cannot simply be contained, then an assessment is necessary. This is where the services of quality management consultants prove invaluable, as they are experienced in performing thorough audits and identifying problem areas. They will also provide you with strategies for solving the problem.
Solution assessment and training
Once strategies and solutions have been formed and implemented during the quality management process, it is necessary to assess how effective these solutions are. The work of solving a problem doesn’t end with an idea, after all.
In this stage of the process, if the solution proves effective it will be implemented in the processes going forward. If it is ineffective, it becomes necessary to rethink the solutions. If employees require training in order to properly implement these solutions, this must take place as well to ensure that all parties involved are prepared to deliver the best possible quality product or service.
The best way to make sure these solutions and assessments are properly implemented is to contact an experienced quality management consultant and get quality advice.